Heart Of Tennessee Network, LLC Policy 

Heart Of Tennessee Network, LLC may be referred to as: HOT or One HOT ISP or Heart Of Tennessee Network, Heart Of Tennessee Internet, Heart Of Tennessee, HOT COM, heartoftn.net, Heart Of Tennessee Computer Communications, hotcc.com, Heart Of Tennessee Bulletin Board Service, HOT BBS, hotbbs.net, 1hotisp.net, 1hotisp.com, onehotisp.net and onehotisp.com. All the above names and domains assigned to Heart Of Tennessee network, LLC. Where all references below will be referred to as H.O.T.

H.O.T. Network subscribers are required to conform to the terms and conditions specified below when using H.O.T. Network directly, or when accessing any other computer system via H.O.T. Failure to comply may result in termination of your account(s). No refunds will be given. If you do not agree with these terms, conditions and policies please send mail to or fax us at (615) 890-7084 or call us at (615) 895-7737. Usage of the account implies that you agree with these terms and conditions.

Acceptable Use Policy:
A user has the access to log on to the network without limitations to the number of times the network is accessed or time of day. This does not imply that users have the right to log-on and stay on-line. Connections that are determined to be idle for more than 20 minutes will be disconnected. Automated resources that are used to prevent these terminations are prohibited. Automated resources include, but not limited to, pinging the network, repetitive e-mail checks, instant dial up on loss of connection or programs that are designed to maintain active connections. Please be considerate to others as we try to maintain a ratio of callers to lines to insure you do not get a busy signal. Our flat rate per month allows anyone to use the system interactively for an average of just over 6.5 hours a day, 30 days a month or over 12,000 minutes (200 hours) in a 30 day period. This is what H.O.T. Network defines as "unlimited" usage. Any usage over 200 hours in a 30 day period, is considered "dedicated".

All server operation is considered to be a full time account and will be billed accordingly unless prior arrangements are made. Our unlimited access policy assumes account holders to be individual users. Because it is physically impossible for a single person to actively use an account beyond a certain limit, it is our assumption that accounts which accumulate more than 200 hours of usage per month, repeatedly, must be in use by more that 1 individual or be using some type of automated keep-alive. In that case you may be asked to justify the additional usage or convert to a full-time account. This applies to accounts with sub-nets as well. The additional charge for a sub-net is meant to compensate for multiple users and the bandwidth that they use, not for additional connect time. Usage beyond 200 hours a month, on a regular basis, is grounds to assume that the intent of our agreement is being compromised. Time used over your allowed hours, will cost 0.60 cents for each additional hour or $.01 per minute.

Note: The average customer spends just under 50 hours a month on-line. Please check our Dedicated or Full Time Access rates at: www.heartoftn.net/info.html or www.1hotisp.net/info.html

E-mail and Newsgroups:
Any abuse of subscribed accounts will result in suspension of services. Abusive practices would include (but not limited to): spamming e-mail bombing unsolicited commercial/non-commercial advertisements and announcements H.O.T. Network will attempt to place filters on the mail server to block known spammers. Mailing lists which use H.O.T. Network's computing or network resources to send e-mail are governed by the following: To protect Internet users from receiving unsolicited e-mail, the list owner must secure consent from any persons or groups to include their addresses in a mailing list. The list owner must remove addressees from the mailing list when they request to be removed. The list owner is responsible for keeping the addresses in the mailing list current. The list owner is responsible for informing users and potential users of the purpose of the mailing list and of rules governing use of the mailing list, and may remove from the mailing list addresses of users who do not comply. The mailing list may not be used to advertise or solicit commercial activities or services. Misuse of a mailing list may result in the suspension or termination of the User's account. Posting of more than 1MB of data to a single Newsgroups is prohibited. Postings such as chain letters, blanket postings, or anything that H.O.T. Network feels to be provocative in nature, with regards to subject matter and content, are prohibited. No e-mail account shall contain more than 10MB of data for an extended period of time without the user retrieving that data from the Mail Server. If the data goes un-retrieved for more than 30 days without prior notification, the user account will be subject to removal. Cross-posting in Newsgroups is discouraged and may result in restricted access. H.O.T. Network may change news servers and news group access at any time.

Conduct Policy:
Conduct that may violate local or state laws, statutes, or any accepted ethical standards is prohibited and full cooperation with the proper authorities can be expected. The following are examples of unacceptable conduct and warrant immediate termination of services (but not limited to): A H.O.T. Network Login account entitles the account holder to Login on only one modem or TCP/IP session at a time. Multiple Login are not allowed. Subscriber is expected to maintain user id and password information in the strictest confidence and may not allow others to use the same accounts. Any misuse of H.O.T. Network resources that disrupts the normal use of the system is strictly prohibited. Such system abuse may lead to termination of the account. Examples of system abuse include but are not limited to spawning many processes which consume resources, consuming excessive amounts of disk storage or main memory or CPU for long periods of time, etc. If your H.O.T. Network account is suspended, we reserve the right to delete any and all files (including E-Mail ) if the account is in violation of H.O.T. Network disk quota policies. Disk quotas are as follows: 10 MB For Personal accounts and 20 MB for Business accounts. The following violations of "netiquette" are grounds for immediate suspension of service pending investigation by H.O.T. Network and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic. Posting a single article or substantially similar articles to an excessive number of news groups (i.e., more than 10) or continued posting of articles which are off-topic (e.g., off-topic according to the news group charter or the article provokes complaints from the regular readers of the news group for being off-topic, also known as SPAMMING.) Also sending unsolicited mass e-mailings (i.e., to more than 10 users) which provoke complaints from recipients. Engaging in SPAMMING from a provider other than H.O.T. Network and using an account on H.O.T. Network as a mail drop for responses. Harassment of other individuals on the Internet after being asked to stop by those individual and by H.O.T. Network. Impersonating another user or otherwise falsifying one’s user name in e-mail, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous re-mailer services.) Users whose accounts are terminated for any infractions are also responsible for the cost of labor to cleanup and respond to complaints incurred by H.O.T. Network. Use of ‘IRC Bots’ is prohibited. Compilation and/or use of compiled code other than what is provided by H.O.T. Network is prohibited. This does not apply to H.O.T. Network accounts compiling/and or using code on dedicated Web server machines. News groups in the H.O.T. Network structure are meant for discussions by H.O.T. Network subscribers only, and advertising of goods and services offered by other service providers is strictly prohibited. H.O.T. Network reserves the right to delete inappropriate articles from these groups. Any attempts to penetrate H.O.T. Network security or to access another persons account of files will result in the termination of the account holder’s account without notice.

Liabilities & Warranties:
H.O.T. Network cannot accept any liability from actions arising from the use of these services. This service is provided solely for entertainment purposes and should not in any way be manipulated. We will reserve all rights. By accepting an account with H.O.T. Network, the customer agrees to the provisions set forth and relinquishes any and all liabilities against this company. Heart Of Tennessee Network exercises no control whatsoever over the content of the information passing though it. Period. Heart Of Tennessee Network does not provide any assurance that data stored on H.O.T. Network computer systems will be maintained. Files may be deleted at any time. In the event of a system failure that results in files being lost, H.O.T. Network may choose not to restore these files. The subscriber understands this and agrees to take precautions to back up information on some other computer system, or in some other manner. H.O.T. Network makes available utilities for moving data from /to our computer system. Subscriber is solely responsible for determining the accuracy of any files transferred using these utilities. H.O.T. Network is NOT responsible for your data. H.O.T. Network makes no warranties of any kind, either express or implied, regarding the quality, accuracy, or validity of the data and/or information residing on computer systems accessed through H.O.T. Network. H.O.T. Network makes no representations regarding system availability. H.O.T. Network reserves the right to discontinue service periodically for maintenance, particularly during non-peak periods such as nights and weekends. Subscribers should plan accordingly. H.O.T. Network will attempt to provide 24 hour a day 7 day per week service, but we cannot guarantee any specific level of service. H.O.T. Network will NOT be held responsible for consequential damages resulting from use or non-use of H.O.T. Network. Services provided by H.O.T. Network are used by subscriber at subscribers sole risk, and we do not guarantee any specific level of service. Account holder agrees to use H.O.T. Network only for lawful purposes. Transmission of any material in violation of any U.S. or state statute or regulation is prohibited. This includes but is not limited to copyrighted material, material legally judged to be threatening or obscene, or unauthorized transmission of material protected by a trade secret. Subscriber agrees to indemnify and hold harmless H.O.T. Network from any claims resulting from subscriber’s use of the service which causes direct or indirect damage to the subscriber’s use of the services provided by H.O.T. Network. Account holder agrees to indemnify and hold harmless H.O.T. Network from any and all lawsuits, judgments, decrees, costs and expenses, any attorney fees arising from the subscriber’s use of the services provided by H.O.T. Network. Subscriber will be billed in advance for all services, either by credit card or directly. Payments are due as soon as services are made available. If H.O.T. Network does not receive payment for services on the expiration date, H.O.T. Network reserves the right to suspend or revoke access to H.O.T. Network services. H.O.T. Network will attempt to keep E-mail and Web page data up to 10 days after the expiration date before removal. Subscriber understands that H.O.T. Network receives all USENET discussion groups and that some of the discussion groups contain language and subjects that are appropriate only for adult audiences. If the subscriber is less than 18 years of age, the account setup request form must be signed by a legal guardian.

Canceling Your H.O.T. Network Account:
H.O.T. Network customers who want to cancel service MUST give 30 days notice on cancellation of services. Written notice of cancellation is also required (e-mail, fax or letter). All data, links and E-mail will be removed from our servers at this time. These Terms and Conditions supersede all previous agreements and represent the only set of conditions relating to usage of H.O.T. Network services by subscriber. H.O.T. Network reserves the right to modify the terms and conditions as necessary. Subscribers will be notified by e-mail of any changes in usage policies. H.O.T. Network services are supplied to paid subscribers only. H.O.T. Network reserves the right to terminate services to non-paid subscribers at any time. Important Note: H.O.T. Network or Heart Of Tennessee Network may revise this Policy from time to time without notice by posting a new version of this document on the www.heartoftn.net/hot-policy.html or www.1hotisp.net/hot-policy.html web page.

Policy updated: 9/1/2003


Heart Of Tennessee Network, LLC  3235 Windsor Green Drive  Murfreesboro TN 37129  Phone: (615) 895-7737  Fax: (615) 890-8784